Release of HCAOA’s Magazine 'The Voice' – Get the Latest on the Importance of Data-Driven Success!6/29/2022 ![]() Hot off the presses, the Summer 2022 issue of HCAOA's magazine The Voice is now available online. This issue is driven by data, going in-depth about how data is critical in telling an agency’s “story” and offering an outline for agencies to determine what data to collect that applies to the agency, employees, and clients. Featured in this issue:
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HCAOA reminds all home care agencies to register their schedulers, care coordinators, case managers (whatever title you give these heroes!) for the “Home Care Schedulers and Care Coordinators: Solutions for Success” webinar on July 14. Agency owners and directors are also encouraged to participate to gain insight into what tools your schedulers need for success and how to make them feel valued.
HCAOA invites all home care agencies to register their schedulers, care coordinators, case managers (whatever title you give these heroes!) for the “Home Care Schedulers and Care Coordinators: Solutions for Success” webinar on July 14. This popular interactive program features a panel of top veteran schedulers from across the country discussing the most common challenges they face every day and offering real-world tips and valuable solutions that schedulers can apply in their agencies now.
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Click here to register for the 2022 Annual Leadership Conference, September 17-19 in Orlando. Learn more:
June 21 – Members-Only Webinar Learn about the changes and get a jump start on operationalizing them. Speakers include Adam Guestow, Esq, of Hinshaw and Culbertson, and Mike and Joan O'Brien, Independence 4 Seniors. July 19 – In-Person Chapter Meeting Get updates on the new regulations directly from Rani Harms MSN, RN, NPD-BC, IDPH Program Supervisor for Home Services/Home Nursing, Division of Health Care Facilities and Programs. The HCAOA Illinois Chapter invites all home care agencies to attend an in-person meeting on Tuesday, July 19 from 10:00 a.m. to 1:00 p.m. CT at the Doubletree by Hilton Lisle Naperville Hotel. Lunch will be provided.
New Minimum Alzheimer’s Training Requirements for Kentucky Home Health, Personal Service Agencies6/15/2022 In March, Kentucky Gov. Andy Beshear signed a bill (S.B. 61) setting minimum training requirements for direct care staff members that are employed by facilities or programs regulated by the cabinet that provide services to individuals who exhibit symptoms of Alzheimer’s disease or other dementias in the populations they serve. Facilities or programs must ensure that all direct care staff have completed cabinet-approved culturally competent and person-centered training before providing care to Alzheimer’s clients. The Office of Dementia Services in the Department for Aging and Independent Living has been designated to review and approve all provider agencies' dementia training curriculums.
Register Schedulers for Event on July 14 to Ensure They Have Tools for Success It's no secret: an agency's scheduler or care coordinator often sets the tone for the entire organization! Their professionalism and problem-solving skills impact all aspects of a home care company's operations, most importantly caregiver and client satisfaction. A confident, skilled scheduler can be the key to an agency’s efficiency, client satisfaction, and caregiver satisfaction. Ensure your schedulers and care coordinators have all the tools they need for success by registering for HCAOA’s virtual workshop on July 14.
Throughout the pandemic, it has been challenging to attract and retain employees in all industries. Home care agencies and skilled nursing facilities have not been immune to these challenges. In this webinar, Avi Singer, Founder and CEO of showd.me, will chat with HCAOA CEO Vicki Hoak and Mayer Majer, Insurance/Benefits Specialist of Leading Edge Administrators, to discuss tips to increase retention in high-turnover industries.
As HCAOA finalizes plans for the “Home Care Schedulers and Care Coordinators: Solutions for Success” webinar on July 14, it is hard to narrow the presenters down to just a few, because ALL home care schedulers are the true experts! They are the face of your agency to clients and families, and the first stop for caregivers when there is an issue with a shift. Let YOUR expert schedulers learn and share with the BEST – register them today for this popular workshop.
![]() When trying to build a successful business, the best place to look is up! There is much to learn from the TOP home care veterans who have started and grown successful companies. Perhaps there is no better teacher than Andrea Cohen, a social entrepreneur dedicated to transforming the way care is delivered to seniors at home. A visionary leader and nationally recognized expert in care delivery, Andrea has spent her entire career in the aging field as a creator, innovator, and influencer. As HouseWorks Founder & CEO, Andrea took an entrepreneurial approach to service delivery that returns a sense of choice and control to seniors and their families. "Your most unhappy customers are your greatest source of learning." According to Bill Gates, you can learn a lot from your customers – especially the unhappy ones. HCAOA’s innovative Entrepreneur Academy can teach you how to use any negative feedback you receive from your clients as a chance to collaborate to create new, positive experiences that build trust and confidence in your agency.
This one-year, MBA-style program is self-paced and flexible, and focuses on developing skills including:
The program fee is $1,200, but HCAOA members receive a special discounted rate of $999. Click here to learn more. Email [email protected] to get the discount code.
The COVID pandemic changed our world forever, and perhaps no industry was thrust into the national spotlight as much as home care. COVID messaging from the CDC and top officials was to “stay home and stay safe” – a mantra the home care industry repeats every day! With all of the renewed interest in the home care model and demand for services, home care is in a unique position to pivot its role in the healthcare continuum. It’s the steps we as an industry take in the coming months that will make all the difference… The HCAOA Annual Conference, September 17-19 in Orlando, FL, is the first in-person conference since 2019, before the pandemic began. We have a lot to catch up on, and a lot of planning to do for the future. If there is one conference you plan on attending this year, make it this one. Innovative keynotes, unique breakout sessions, a panel of national payers, and a pre-conference focused on how we solidify home care’s role in the continuum – all looking to the future and what is NOW and NEXT for home care. Register by Aug. 5 to get early-bird pricing. Book a room at the Orlando Hotel by Aug. 25 for the special discounted rate. Tracking the performance of your agency is a key strategy for growing your agency. When you have metrics to evaluate your services and measure your profitability, you can create a framework for the future of your agency.
Join Andrea Cohen of HouseWorks to hear insights that will steer you toward long-term growth in the Home Care Master Class on Thursday, June 9. Here are the top three reasons to attend this year’s Annual Leadership Conference:
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